FAQ


PRODUCT AND STOCK

Are Doll + Rocket products sold at any other retailers?

No. Doll + Rocket products are exclusively sold online at dollandrocket.com.

How do I find out about upcoming launches and restocks?

New product and restock information will always be sent out by email to those who sign up to our email list and on our official Instagram account @dollandrocket

Is there a limit to how much I can buy?

Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.

Can I reserve items by adding them to my cart?

All products on dollandrocket.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.

ORDER ISSUES

How can I reach your Customer Service team and when should I expect a response?

For customer service inquiries only, please email help@dollandrocket.com. Our Customer Service team is available Monday to Friday 8am - 5pm CST. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches / restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

I have not received my order confirmation, did my order go through?

Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team help@dollandrocket.com if you have not received your confirmation email after 24 hours of your purchase. Do not send multiple emails as this will place you at the end of the queue.

Can I make changes to my order once it’s been placed?

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

I have received my order and need some additional assistance.

Please contact our Customer Service Team help@dollandrocket.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their packing slip. Please note that items shipped using a mail forwarding service are not eligible for replacement/ exchange/refund of any kind.

DELIVERY

When will my package be delivered?

Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches / restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes / delays or transfers from USPS to international mail carriers.

I am an international customer; do I have to pay customs and taxes?

Items shipped outside of the United States are subject to duties, taxes, handling and / or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Doll + Rocket. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

RETURNS & REFUNDS

Do you allow refunds / returns?

All sales are final. We do not offer refunds / exchanges, nor do we allow cancellations / returns. Please keep in mind that colors may differentiate slightly from photos; additionally, due to the nature of how our t-shirts are screen printed there may be some minor differences in the artwork. Items will not be replaced or exchanged for this reason. Dollandrocket.com reserves the right to refuse any returns at any time.

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